faq

Below are some of the frequently asked questions regarding our services and products. Click the question that most suits your query to reveal the online answer. Should you not find a suitable answer then please contact us to discuss how we may be able help.

Unfortunately at GLAAST we are trade only, however, where possible we can provide you with details of GLAAST registered retailers in your area.

Typically our tolerances are +-1mm. This would mean if you ordered a piece 500mm long, it could be 501mm or 499mm, however we do try and get the pieces exact when possible.

Our processing times for just toughened or processed glass is 5 working days with additional time for delivery.
For printed and silvered items we typically aim for 10 working days, however with large orders you may be looking at longer.
On inquiry we always give an estimated lead time and where possible book in delivery, so you can have confidence when organising fitters and other contractors on site.

In the event that your image is too large to send via email, we suggest you use either Drop box or www.wetransfer.com
If you have any questions, please feel free to contact our sales team and we will be more than happy to talk you through it.

At GLAAST we are used to printing customers own scenic shots and family photos.
Feel free to send it in and we will let you know if the image is large enough to suit your requirements.

If the particular image you are looking for isn’t accessible from our library there are great websites available such as shutterstock.com or fotolia.com where there are 1000’s of images to choose from.
If you are unsure that the image will be the correct size for what you need, please let us know and we can send you a step by step guide to choosing the right image.

We find glass is safest when transported unpacked. This way the glass remains flat and incurs minimal stress. If you would like it packaged, Please inform our sales team when you place the order.

When placing an order, we require the size of the glass you need, the thickness, type and finish. If it is a complex shape, we either require a cad drawing or template in order to make your piece exactly to your specification.

If you require a full stock list on what we have available, please email or call us and we will be more than happy email you through our product sheet.
If you are unsure about the finishes available, please feel free ask or visit our showroom where you can see our products in person.

At GLAAST we are only a glass supplier, however we are closely affiliated with R V ASTLEY, where select lines of bespoke furniture are available. If you have any inquiries, please feel free to get in touch and we will help where we can.